Telephony

Qubix Technology are able to provide industry leading Unified Communication solutions from ShoreTel, the longest established Unified Communication technology provider in the world.

Legacy PBX systems are also part of our product portfolio and our heritage in the voice communications market means that we are able to understand and support your telephony requirements today and in the future.

Our engineers are able to provide the design, implementation, training and support services you need for a wide range of manufacturers including Avaya, Panasonic, Nortel, Siemens and of course ShoreTel.

ShoreTel IP Telephony

ShoreTel is recognised as a leading innovator in the Unified Communications sector.

They have developed a range of products that are designed to be cost effective to deploy, easy to use, feature rich, resilient, scalable and based upon Industry standards.

When combined with a commitment to customer satisfaction that is second to none ShoreTel are a proven market leader and have the longest history of any company in developing and delivering Unified Communications products and services.

Their products are suitable for businesses of any size and offer all key features of Unified Communications ‘as standard’, there are no costly add-ons or upgrades required to access or unlock necessary features and functions, unlike some of their well known competitors

Avaya - IP Office

Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to – with the elegant simplicity and ease of use small businesses consider a “must have”.

The IP Office family of products helps growing businesses differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.

System features include:

• Lower mobile phone and long-distance bills:
  IP Office helps reduce mobile phone and long-distance charges by routing calls through the system and over broadband links.
  
  
• Built-in resilience:
  For businesses with more than one location, IP Office delivers continuous operation. In a power outage, IP phones automatically failover to another location, retaining full communications capabilities.
  
  
• No conference calling fees:
  IP Office makes conferencing affordable and practical by providing two built-in, 64-party conference bridges.
  
  
• Centralised administration:
  IP Office enables remote management and administration from a central location. No need to have an administrator at every site. With advanced diagnostics, IP Office proactively identifies potential problems before they cause an outage or business disruption.

Unified Communications

Unified Communications is the ‘next generation’ of business telephony and has been developed to provide feature-rich, reliable and easy to use telephony services for office, mobile and home workers.

Various definitions of Unified Communications exist but in essence the goal is to ensure that people can be easily contacted in a manner that is convenient to all parties. In practice this means that a person may be contacted on a landline or mobile telephone, receive a voicemail that can be retrieved from a telephone or as an attachment on an email, may indicate their availability via ‘presence’ indicators on a shared application or engage in online, real time chat, text, audio or video.

The benefit is that people can be contacted irrespective of their location and the calling party only needs to call one number which follows that individual and is routed to whichever device is most convenient e.g. landline, mobile phone or computer.

An additional benefit of Unified Communications is that is uses Internet Protocol (IP) for voice communications, the same protocol that is used for the vast majority of data communications today. This means that voice and data share the same cabling and equipment infrastructure, reducing complexity and ultimately reducing cost. It also means that voice and data services can be more closely integrated enabling innovative applications such as screen ‘pop ups’ and call history to be made available to individuals handing calls which can dramatically improve customer interaction and improve levels of customer service