Qubix Technology Ltd

Equiinet NetPilot Support Contract

Why should you purchase an Equiinet NetPilot Hardware Support Contract from Qubix Technology?

Qubix Technology are an authorised Equiinet NetPilot Support provider that offers dedicated hardware and software support for the complete NetPilot product range ("NetPilot Lite", "NetPilot Remote", "NetPilot Plus", "NetPilot Enterprise").

Our technical support department provide the highest level of support and guidance on all major aspects of NetPilot hardware and software

We boast over ten years of experience on all versions of NetPilot from the original NetPilot Mark One through to the latest NetPilot UTM v5 products.

Our experience on NetPilot is second only to that of Equiinet.  

Why should you purchase a NetPilot Hardware Support Contract?

• The Equiinet NetPilot is a specialist piece of computer hardware which has been designed to run 24 hours a day, 365 days a year.  Therefore, in the event of a problem with your NetPilot and you needed assistance - who would you call?

What would you do if the problem is deemed to be a NetPilot hardware problem and the NetPilot is still within it's 12-month manufacturers warranty?

• The NetPilot would have to be returned to Equiinet for repair, and the repair time for this can be up to 30-days.

In the event that the NetPilot is out of it's 12-month manufacturers warranty?

• A standard charge of £400 - £500 will be incurred and once again this repair can take up to 30-days.

Therefore, could you or your organisation run without E-Mail and Internet Access for up to 30 days?

Our NetPilot Support Options

Option 1 - Telephone Support

• Unlimited Support Calls
• Remote support diagnostic facilities for NetPilot Software
  (** No advance hardware replacement is provided)

Option 2 - Telephone and Hardware Support

• Unlimited Support Calls
• Remote support diagnostic facilities for NetPilot software and hardware
• Advance Replacement of NetPilot in the event of a hardware failure

If you have browsed the Equiinet website, you may have noticed that they also offer a support contract that can purchased direct from themselves.  However, this support contract does not provide an advance replacement NetPilot in the event of a hardware failure.

Service Level Agreement

• Technical Support is available 9.00am to 5.00pm Monday to Friday (Exclusing Public Holidays)
• Support Calls are responded to within four hours of the initial call being logged
• Advance Hardware Replacements are despatched on a teimed next working day delivery reducing downtime.

Interested in an "Equiinet NetPilot Hardware Support Contract"?

If you would like further information on our Equiinet NetPilot Hardware Support Contract offering, please call us on: 0844 414 1094 or visit our dedicated NetPilot Support website at www.netpilotsupport.co.uk